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Home > Frequently Asked Questions - AgilitySportingGoods.com

 

Information and Policies

 
 
Frequently Asked Questions

1.) How do I return or exchange an item
2.) Is my personal information safe when I shop at AgilitySportingGoods.com?
3.) How much is shipping?
4.) Can I track my order?
5.) Will you charge sales tax on my order?
6.) Can I cancel my order after it has been placed?
7.) How will I know my order has been received?
8.) What if I did not receive a confirmation email?
9.) What payment methods do you accept?
10.) Will my login work on your Non-Qwebstores related sites?
11.) Do items sell out? How do I know if you have an item in stock?
12.) I have a question you haven't answered.
 
 
 
1.) How do I return or exchange an item

We have a return policy that should answer your question. Please click here for full details on how to Return an item.
 
 
 
2.) Is my personal information safe when I shop at AgilitySportingGoods.com?

We understand that you care how information about you is shared and used. We value your privacy and therefore guarantee that all of the information you give to us will be kept private and not sold, rented or loaned to any third party. We want your Qwebstores.com shopping experience to be pleasurable, enjoyable and worry-free! Please also see our Privacy Policy.
 
 
 
3.) How much is shipping?

Shipping depends on the total weight and destination zip code of your order and shipping options you choose. To see exactly how much shipping costs are, you can calculate the shipping with the item(s) you want in the shopping cart. We carry items from many manufacturers and ship your items from the closest warehouse to save you money. UPS Shipping is calculated from the warehouse closest to you automatically.

We have several possible shipping methods available; the price is based on the weight of the item, and your shipping preference. All of our orders are shipped via UPS. Most sports memorabilia orders can be shipped out through the US Postal Service. All final shipping prices will be given to you before checkout.

Please note..**
1. We can only ship items via UPS to the United States and Canada.
2. We can not ship any UPS packages to a P.O. Box.

See our Shipping Policy for additional information and or restrictions.
 
 
 
4.) Can I track my order?

Yes. Please allow up to 3-5 business days for processing and to prepare your item for shipping. After that your tracking number will be automatically emailed to you.

Once the tracking information and any other shipment information is in our system it will become available for you to view yourself by clicking the button on the top of the page called "Order Status" or simply by Clicking Here.

If you do not receive shipping information and would like to check the status of your order, you are welcome to call our office at 908-258-7228 or Contact Us by email and we can provide you with the status of your order.
 
 
 
5.) Will you charge sales tax on my order?

Sales in New Jersey only are subject to a 7% sales tax.
 
 
 
6.) Can I cancel my order after it has been placed?

Once we receive your order and payment has been completed we send it to the warehouse for processing. Unfortunately, once your item has been shipped your order can no longer be cancelled. Therefore, if you need to change or cancel your order for any reason, please call us as soon as you can. Items vary in length of time needed for processing so we cannot guarantee that you will be able to cancel it.
 
 
 
7.) How will I know my order has been received?

After placing an order you will receive an email shortly as a confirmation. Please hold on to this email in the event you need to contact us with questions about your order. If you are uncomfortable placing an order online simply call our office at (908) 258-7228 and we will be happy to assist you.
 
 
 
8.) What if I did not receive a confirmation email?

First check your junk or spam email box. Some email programs will automatically sort it into your junk mail folder. If you still did not receive an email please give us a call so we can make sure your email address is correct. Sometimes emails get lost and just need to be sent again.
 
 
 
9.) What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover, as well as PayPal, Checks and Money Orders.
 
 
 
10.) Will my login work on your Non-Qwebstores related sites?

Logins and saved accounts are new features of our Qwebstores website software. Your Qwebstores login is only usable on websites using our new Qwebstores platform. That currently consists of our three new websites, Qwebstores.com, AgilitySportingGoods.com and ToysGamesAndFun.com.

Unfortunately, our software doesn't support saved accounts on our other Autograph-Cards, LLC websites. We are looking at upgrading the software to support your logins on our other sites sometime in the future.

When we do, you will be able to use the login you create on Qwebstores to access these sites as well.

Here is a breakdown of which sites currently allow saved accounts.
-----------------------------
Qwebstores.com (Yes)
AgilitySportingGoods.com (Yes)
ToysGamesAndFun.com (Yes)
Autograph-Cards.com (No)
Autograph-Sports.com (No)
Autograph-Supply.com (No)
Sport-Cards.net (No)
Team-Superstore.com (No)
 
 
 
11.) Do items sell out? How do I know if you have an item in stock?

Items do sell out. If an item is marked "out of stock" it will be marked on our website as such or it will be removed from our website. At that point, the website will not allow you to purchase the item.

If the item is available on our site then we have that item listed in our system as in stock. While we try to stay 100% accurate, due to the large amount of products we offer, we can not promise whether an item is in stock until going to ship out your item or checking directly with the warehouse in which your item will be shipped from. If something you purchased is out of stock, one of our customer service representatives will contact you within 1-2 business days from the order. If you ever have a question in regards to our stock level, feel free to Contact Us and we will check for you.
 
 
 
12.) I have a question you haven't answered.

Please email or call us by contacting us.
 
 
 
 
 
     
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